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The following terms are applicable for any products that You purchased with Us.
The Shipping & Delivery is part of our Terms and Conditions (“Terms”) and should therefore read alongside our main Terms: https://www.wiltelcom.com/terms-and-conditions/ Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
In-Store Pickups | In-Store pickup is available for all products . Pickups are available Monday – Friday from 10:am – 9:00pm.
Free Shipping | We offer free 2-3 Business days shipping on ₱10,000 worth of orders.
All times and dates given for the delivery of the products are given with good faith but are estimates only. Once your order is confirmed by our staff, We will send an email direct to your inbox.
We ship all orders to anywhere in the point of Philippines.
If you are located in Davao City your order can be delivered on the same-day for free just make sure to avail ₱10,000 above. Make sure to select same-day delivery option at the time of check out.
You will receive email notifications from time to time. You may also track your order status on our Order tracking page.
We ensure our delivery alerts help you stay on top of orders. If the tracking number does not work, we recommend you try tracking with order number. Alternatively, you may contact our customer service team.
If you don’t receive your order at the estimated time, it could mean either your order is delayed or is lost. You may contact our support team to know the exact location of your order.
You may log into our dispute management portal, mark the item as damaged and upload a picture of the damaged item. Once your request is received, our delivery agent will pick up your package. Alternately, you could contact our customer service team.
Shipping costs for international orders will include international taxes, duties and value-added tax. At the time of checkout, the final order cost will reflect these charges.
Return an item is simple. Log into dispute management portal on our shopping site, mark the dispute as return and upload a picture of item that you wish to return. You may also choose from the various return options. Once your request is received, our delivery agent will pick up your package. For detailed information, read our returns policy.
All orders are processed in 2-3 business days. For large parcels, processing time may extend up to 4 days. Orders are not processed during holidays or weekends. The estimated delivery time of your order depends on the shipping method that you choose during checkout. Here are the shipping charges and speed of delivery for domestic deliveries:
If you have any questions about our Shipping & Delivery Policy, please contact us:
• By email: online@wiltelcom.com
• By visiting on our Facebook Official Page: https://www.facebook.com/wiltelcom
• By visiting this page on our website: https://www.wiltelcom.com
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